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Why I don’t recommend Studio07Designs on Etsy

I bought a design on Friday for my new theme on Etsy from Sugar Street Studios Studio07Designs and I have to say I’m anything but satisfied with the results. I’m still searching for a new design and I promise that my newest product review site will be spectacular one day. I hope, lol. I’ve never had to give someone a bad review before but the thing has been shady from the get go. The reason I selected this shop was because of their customer satisfaction policy…

I mean, that’s what this means right?

Here is the theme I purchased… would have looked lovely if it had worked for MY screen.

theme purchase

But, it didn’t. And despite my efforts at getting the site owner to realize that it was my screen she needed to set it up for, I’ve decided to dispute it with PayPal. We clearly are two strong willed individuals and resolving this between ourselves is not working. I was brought up under an honorable code of ethics when it comes to my professional work, nursing and reviews, that clearly this shop owner wasn’t.

I was promised a right sidebar but received a bottom one instead. Again, it was my screen she needed to adjust the theme for but it wasn’t worth her time nor effort to have a happy customer and she made it clear that my 1 bad review wouldn’t matter….

My right bottom sidebar *sigh*.

No matter how I view this, bottom is bottom.

B.O.T.T.O.M.

After some bickering back and forth between the shop owner and myself, I removed the theme and realized that it was going to be a lesson learned. I’ll stick to the companies that I have worked with in the past that truly do strive to have 100% happy customers.

If you are looking for a new site theme, look elsewhere :).

That is all.

HAVE YOU EVER MADE A PURCHASE THAT YOU REGRET?

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47 Comments

  1. Ann

    December 20, 2014 at 3:21 am

    I think this might be the same person from the old Trendy Girl Designs. I’m still researching, but if it is…she actually TOOK my money, never delivered a product….and closed her site! I’m just now finding her again!

  2. Ashley Nicholas

    December 3, 2014 at 2:54 pm

    It’s too bad that you had such a bad experience! I finally had to hire someone to customize my design because I just got so irritated trying to install themes myself. I hope you find one that you like!

  3. deanna

    November 23, 2014 at 8:47 am

    Thank you for the heads up and review. Something to watch out for if I ever needed their service.

  4. Myrabev

    November 21, 2014 at 10:48 am

    I have been fortunate not to have experienced this yet but thanks for the honesty and warning

  5. Erin Kennedy

    November 20, 2014 at 11:38 pm

    ugh, i think that if you’re a blogger or working online, you have to deal with this at least one time. Thanks for sharing your review so others don’t have to deal with this. I have spent way too much money on designers that are terrible to work with. GL.

  6. Erica Brooks

    November 20, 2014 at 8:01 pm

    Wow, such a cute design. Too bad it didn’t work out. That sucks.

  7. Aisha Kristine Chong

    November 20, 2014 at 6:28 pm

    I think how she handled this made her so unprofessional – I mean, who on their right mind would even tell their client that their one bad review won’t matter? -.- It’s so weird. You paid for what you want and didn’t get it. You should have the right to do a refund or at least some modifications.

  8. Rosey

    November 20, 2014 at 1:11 pm

    Losing money on something you cannot use is so disheartening. I’m sorry to hear it didn’t work out, it really was a cute layout to select.

  9. OnceUponAMaritime

    November 20, 2014 at 12:28 pm

    SOunds like a bad experience, thanks for the info; will surely not go near studio07designs!

  10. Elizabeth Obih-Frank

    November 20, 2014 at 9:52 am

    Uh oh. Sorry you had to experience that! :( Not good!

  11. Lynndee

    November 20, 2014 at 9:19 am

    That sucks! I did regret purchasing the template that we had before our current template. I had no problems with the seller though. I just thought it looked bland after a while. :)

    1. Terri Ramsey Beavers

      November 20, 2014 at 9:27 am

      I loved the template and I’ve had several offers from other Etsy owners to let them see if they can fix it and I’m considering doing that. The girl I bought it from didn’t know how even though I had to purchase and extra package for her to convert the theme from blogger to WordPress.

  12. Fi Ní Neachtáin

    November 20, 2014 at 7:14 am

    I never purchase templates like this because I’m afraid of what happened to you happening. I hope you get your money back.

  13. Carmen Perez (listen2mama)

    November 20, 2014 at 1:14 am

    I’ve always been afraid of purchasing those templates for this same fear. Sorry for your bad experience!

  14. Juliana RW

    November 20, 2014 at 12:47 am

    I never bought something like that through etsy before but I do have experience bought cliparts that I regret. Thank God it is not too expensive.

  15. R U S S

    November 19, 2014 at 10:56 pm

    Ive always been scared of making online purchases. I’m pretty hard-to-please and most of the stuff I see online seem to be fixed and it would be difficult to get a refund or whatever if I’m not satisfied with the service. I’m sorry to hear about what happened to you, but I appreciate that you shared your experience. It’s like a warning for the rest of us.

  16. Nina Say

    November 19, 2014 at 10:44 pm

    I’m sorry you’ve went through this. I have had similar experiences and it is so diappointing.

  17. Ann Bacciaglia

    November 19, 2014 at 9:51 pm

    I have made some Ebay purchases that i regretted after the item arrived. I was able to dispute thru Pay Pal and i won.

  18. Yona Williams

    November 19, 2014 at 9:47 pm

    Sorry to hear of your experience. I have regretted a few purchases, but mostly, it was me being a little too thrifty and taking the cheap route..and learned the hard way that you really do get what you pay for. Thankfully you used Paypal…they have solved all of my issues quickly!

  19. Erica

    November 19, 2014 at 8:48 pm

    I’m so sorry you had such a bad experience. I am in the process of getting my blog re-designed and I hope it works..

  20. Mary H

    November 19, 2014 at 8:31 pm

    Sorry to hear that it didn’t work out. Hope you can find someone else great to design you an awesome theme!

  21. shari

    November 19, 2014 at 8:22 pm

    I understand you are unhappy with what happened but there must be a way to resolve this.

  22. Ourfamilyworld

    November 19, 2014 at 7:36 pm

    I am sorry you had a bad experience. It is frustrating. Some people do not have that business side and customer support

  23. Amanda

    November 19, 2014 at 5:15 pm

    Obviously this “business person” didn’t think of the connection that bloggers have. 1 bad review in the eye of consumers in any industry is a red flag and in my opinion definitely somewhere I will never go.

  24. Eileen

    November 19, 2014 at 5:04 pm

    I’m sorry to hear you had a bad experience, sometimes you just don’t know what you get online. But you live and learn, and hopefully you can find a design that will suit your site better!

  25. Michelle Hwee

    November 19, 2014 at 4:55 pm

    Wow thanks for informing us! Very helpful. Me myself I don’t typically shop on Etsy or those sites.

  26. Krystal

    November 19, 2014 at 4:51 pm

    You know, you live and learn. Not every company you pick can be a winner, unfortunately.

  27. Sahana

    November 19, 2014 at 4:46 pm

    Ahh!!That hurts!! I have never heard about them!

  28. courtney

    November 19, 2014 at 3:12 pm

    Omg that sucks that happened!! I’ve had similar things happen and ughhhh…. Dealing with PayPal…. Good luck!!! They can be just as big of a pain as the seller lol

  29. Tricia Nightowlmama

    November 19, 2014 at 2:13 pm

    Im so sorry you were disappointed. It really is a hard job to design and hopefully they just try their best. usually designers are a bit more easier to work with. I’m sorry you had a bad experience

  30. Tanya Coffman

    November 19, 2014 at 2:04 pm

    Oh how horrible! I see why you would have initially liked the design, but it’s such a shame they lack customer service. Thanks for the heads up on where NOT to shop. I’ve always loved shopping on Etsy because of the one-on-one customer service you get when you don’t work with a big box store. I doubt they will keep this one ‘shop’ on if this is their code of conduct. It goes against the Esty good name to be affiliated with them. Hoping you find something better!

  31. Kungphoo

    November 19, 2014 at 2:00 pm

    AH that stinks.. i hope you get it right, no one wants an unsatisfied customer, and no one wants to go through the entire dispute process.

  32. Stephanie Lee

    November 19, 2014 at 1:00 pm

    Aww. I know it’s really disappointing. Never heard about the etsy. Maybe you should just stick to the trusted ones. Hope you’re fine now..

    1. Shabby Chic Boho

      November 19, 2014 at 1:04 pm

      I am, thanks so much. Was just disappointed.

  33. Lynsey

    November 19, 2014 at 12:35 pm

    Yep, that’s my etsy shop, you can also switch from full width layout to normal layout with sidebar option on the genesis framework, that designer should have atleast walked you through that part

  34. Kathy Haan

    November 19, 2014 at 12:31 pm

    Boo:( She should be bending over backwards instead of threatening a lawyer for leaving a bad review. So sorry.

    1. Shabby Chic Boho

      November 19, 2014 at 12:47 pm

      I told her that Etsy honors honest reviews. I’ve never been told if I don’t give a positive review they’d contact their lawyer before. I received 2 products = 2 reviews from me. Does that mean 2 lawyers *shakin in my boots*.

  35. Melissa T

    November 19, 2014 at 10:54 am

    It makes me think she doesn’t know how to fix it and doesn’t want to admit it. Regardless, you are NOT being unreasonable. You did not get what you paid for. She should do the right thing and either fix it or refund your payment.

    1. Shabby Chic Boho

      November 19, 2014 at 10:59 am

      I agree with you, she doesn’t lol. :)

  36. Lynsey

    November 19, 2014 at 10:46 am

    It looks like the theme may be responsive and depending on screen size that’s why it might be dropping the sidebar to the bottom. She should also offer a preview of the theme, my etsy themes come as seen and customers can preview the themes before purchasing.

    And as a new seller on etsy, one bad review will hurt her and she needs to work on her customer service before she calls herself a “business”, the customer isn’t always right but that doesn’t mean she shouldn’t fix the problem. anyway shop Shiny Magic on etsy ;)

    1. Shabby Chic Boho

      November 19, 2014 at 10:52 am

      Is this your site? https://www.etsy.com/shop/ShinyMagic
      I’m checking it out now, thanks so much. I have no idea what responsive means, is it fixable? Granite she doesn’t know how but do you think someone else would be able to fix it?

  37. Samantha Angell

    November 19, 2014 at 10:39 am

    Thanks for an honest review! I’ve never heard of them, but it certainly seems like she should be working with you not against you. Hope you get things resolved quickly!

  38. Tabitha Willette

    November 19, 2014 at 10:36 am

    Thank you for letting me know. I was looking for a new design.

  39. Liz Mays

    November 19, 2014 at 10:18 am

    I’ve never heard of them so I have no feedback one way or the other, but I’m sorry that it didn’t work out as you had hoped. It might be possible for someone with a little tech expertise to take what you were given and whip it back into shape for you.

    1. Shabby Chic Boho

      November 19, 2014 at 10:25 am

      It gives me a little hope that all will not be lost. I just hate to spend more money if that isn’t possible though. I’ve already paid for the service once…

  40. Robin (Masshole Mommy)

    November 19, 2014 at 10:15 am

    15 days of free tech support should have been a huge red flag. That is nothing. The real issues surface much later. I have free lifetime tech support.

    1. Shabby Chic Boho

      November 19, 2014 at 10:23 am

      I’m naive when it comes to things like this but thanks to your advice, I’ll only search for companies that offer lifetime support from now on. Thanks for that tip, it will help others too I’m sure. I know how to post on my site but that is it. I have to hire companies that specialize in things I can’t do. Luckily though, since 2001, this it the only time I paid for a service that was anything but satisfactory. I hope it’s that long before it happens again, lol. Hopefully it won’t. I live and learn.

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